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Order Cancellation

 

1.How to Cancel an Unpaid Order

On condition that your payment for an order hasn't been made, you may cancel it by clicking "Cancel order" in your account on Dreamprom.com. If your order is not paid within 40 days, it will be cancelled automatically.

 

2. How to Cancel a Paid Order

We understand that ordering an item for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order.Once the tailoring process has begun,the materials cannot be reused.

The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.

 

Our Cancellation Policy:

Actions

Products

Time Frames

Amount Refunded

Product Price

Shipping Cost

Cancellation

Customized Dresses

within 12 hours of order confirmation

Full Refund

within 24 hours of order confirmation

70%

100%

within 48 hours of order confirmation

50%

100%

Standard Dresses

within 12 hours of order confirmation

Full Refund

within 24 hours of order confirmation

80%

100%

within 48 hours of order confirmation

60%

100%

Note: After 2 days of payment confirmed, your order can NOT be cancelled any more.

 

For details, please submit your order number and contact our customer service staff at [email protected]