Your satisfaction is our long-term pursuit and upmost concern. Once your package has arrived, we encourage you to open and check to make sure that the dress that we made meets your requirement. Try your dress on as soon as possible without removing the tags, altering, or washing the dress.
For any items, if there is a quality problem and you want to apply for a refund, please upload some persuasive pictures or video(in 7days). Once it is verified, you can send the item back to us (customer assumes the shipping cost) only after you get our permission, and we will give you the corresponding refund.
1) All our dresses are tailored by experienced professionals and hand-made accordingly. Each dress goes through quality-inspection four times before being shipped out to minimize such problems from arising. Because each dress is hand-made, there will be at most a 5% difference between the product picture and the product you receive.
2) Dreamprom accepts a partial or complete refund for the item that has problem due to our carelessness. That means we cannot warrant a refund if the problem of the item is not caused by Dreamprom.
The settings of your computer screen may alter the color of the pictures shown on dreamprom. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. And the pictures in the page are only for reference, the color can not be 100% the same, we can only assure 90% similarity with the models. However, if you are confident that you have received the item in a wrong color, please provide the photos as a proof and contact us to ask for a full refund or dress exchange.
1) Dress is not the size you ordered.
If your dress size differs from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
2) Dress is the size you ordered but does not fit
Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. You can go to a local tailor or a professional seamstress to have the dress re-sized at your own cost: Please note that if your order specifications differ too greatly from the final sizing request, re-sizing may not be possible.
Till you are going to ship an item back to us, you should contact our customer support first; our customer representative will clarify for you. Returns will not be accepted without prior approval from Customer Service. If we agree to refund, please email us the completed Product Return Form and you need to ship the item back to us within 7 consecutive days (from the date the item is received). We can only warrant you refund after we receive the item in good conditions as we send to you. And you should be responsible for the shipping fee.
Return not accepted if:
a. Washed or worn items, or items that have been damaged by your usage
b. Items lacking original labels, price tags and packaging
c. Items lacking accessories that were sold together with the original product
d. Gift with purchase that do not have quality issues
e. Merchandise that exceeded the returns timeframe
Please make sure that the documents ,like pictures or videos you may like to send to us for dispute solving should cover the panorama of your package :item itself ,tag,packaging bag .
You should contact us within 7 days (from the date that the item is received) if you want to return the item back to us.
Please email to [email protected] with the order number.
(A reply with the resolution is offered within 3 days)
Please understand us, all of our dresses are High Quality Handmade, and have no dresses in store. So if you return the dress, it would be useless , and can never be sold again.